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 FAQ’s

✨ I have just purchased a course and have not received it yet, when will I receive my course?
At Team NB we manually process all orders, you will normally receive your course within 24 hours after paying.  

✨I purchased a payment plan and paid my first payment but was asked to input my credit card details into Moonclerk to start my plan, have I not started it already?
When you purchase your payment plan you make your first payment that day via Squarespace, but before we can send you the course you must input your CC details to recurring payment processor - Moonclerk. However please do not worry, Moonclerk will not collect payment that day, it will collect payment in 2 weeks when your next payment is due.

✨How often will I be charged for any of your payment plans?
You will be charged every 2 weeks for all of our payment plans for the duration of your plan which is determined on the sales page you made your purchase, so please read carefully.

✨I have purchased a course and would like to get a refund, how do I do this?
We offer no refunds or exchanges for our online store. It states this when you check out.

✨I just purchased a course, but I won’t be able to start taking it for another month, how long do I have access for?
You get the course for a lifetime! So please take it at your own pace, or as many times as you like! Natalia does suggest immersing yourself, so best to complete it within 2-3 weeks time to receive maximum results!

 My course has a live class that I am unable to make, will I be able to watch it anywhere?
Yes! All Live Courses are recorded and will be uploaded to its respective course page within 24 hours.